Effective: MAY 25, 2018.
At Voxeet, Inc. (“Voxeet”), we take your privacy seriously. We are committed to respecting your privacy when you visit any Voxeet websites such as www.voxeet.com (the “Site”), use any of Voxeet’s Internet communication solutions (the “Voxeet Service”) or otherwise download, install or use any of Voxeet’s software applications designed to enable use of any Voxeet Service (the “Voxeet Software”). Under applicable law, Voxeet Inc. is the “data controller” of personal data collected through the Services.
What information we gather from you through our Site or your use, installation or download of either the Voxeet Service or the Voxeet Software; and
How we collect, use and disclose this information, and who might see this information.
General information collection and use
Our primary goals in collecting personal information are to:
Enable you to fully use the functionality available via use of the Voxeet Service, including, without limitation, managing the contacts you choose to make available to Voxeet (e.g., through Facebook and Google+ sign-in, allowing us to access your contacts via e-mail address books, etc.), providing information to your contacts and people you choose to share information with through use of the Voxeet Service, and storing your history (e.g., your “call logs” and “messaging” history);
Provide you with a smooth, efficient and customized experience;
Send you information upon your request; and
Communicate with you about Voxeet, the Voxeet Service and the Voxeet Software.
In addition, we may use such information to improve our marketing and promotional efforts; to analyze the Site, Voxeet Service and Voxeet Software usage; to improve our content and product offerings; and to customize the content, layout and services of the Site, the Voxeet Service and the Voxeet Software, generally and specifically.
By way of example and without limitation, we may use your personal information (a) for license reporting and assessment of the Site, the Voxeet Service and the Voxeet Software service levels; (b) to better understand on an aggregated basis how our products and services are used, gauge traffic patterns and determine what types of content and services are most popular with users of our products and services; (c) to verify access rights to content, services or software; (d) to provide you with information about Voxeet products, services, news and events through the Site, the Voxeet Service, the Voxeet Software or e-mail or SMS messaging addresses you have provided to Voxeet; (e) to allow you to purchase and download Voxeet products and services; and/or (f) to provide you with personalized content programming, instructions and services via your use of the Voxeet Service.
Information storage; Use of the internet to communicate; Security
Substantially all information Voxeet receives from you or via your use of the Voxeet Services is copied, stored and managed through computer servers owned or controlled by Voxeet. We also employ security techniques to protect your personally identifiable information from unauthorized access by users inside and outside the organization. Be aware, however, that “perfect security” does not exist on the Internet; third parties may unlawfully or improperly intercept or access transmissions, personal information or private communications. As such, we cannot make any assurances that a security breach will not occur.
For example, the Voxeet servers are not located at Voxeet but rather are managed and located at a third-party Infrastructure-as-a-Service provider (an “IAAS”). We have taken commercially reasonable steps to choose a professional IAAS provider in conformity with industry norms, but we cannot guarantee the performance of the IAAS provider, its security measures or the actions or inactions it takes in the future. By using the Voxeet Service, you understand and agree that we have no liability for the action, behaviors or failings of our IAAS provider.
Moreover, while Voxeet does not actively record any verbal communications between users of the Voxeet Service, be aware that the Internet is not a secure environment. This means that others could attempt to or successfully hack into your communications. Voxeet has taken steps to keep this from happening but, given the unsecure structure of the Internet, Voxeet cannot be liable if such actions are taken. Specifically, except with respect to online payment information described below, Voxeet does not encrypt in any manner any information you choose to share or distribute through use of the Voxeet Service, including your verbal communications.
With respect to online payments, if any, we use encryption and secure https protocol to communicate with your browser software, which guards against interception of online payment and/or credit card information you give us.
Personally identifiable information; Location based services
When you choose to become a registered user of the Voxeet Service and choose to download, install, and use the Voxeet Software, you provide Voxeet account information that may include, without limitation:
Your username and your private password required in order to give you access to features of the Voxeet Service;
Profiles created by you to store contact information about yourself (e.g., your name, your email address, your social media information, your phone number(s), your address, business title, family information, etc.);
Your device’s unique device identifier; and
Any other information you voluntarily elect to share, provide access to or that is reasonably necessary to collect by Voxeet in order to ensure proper download, installation and use of the Voxeet Software and/or the Voxeet Services.
We use this information to enable you to use the Voxeet Service and to ensure compliance with intellectual property laws. For example, your account information is stored on servers controlled and accessed by Voxeet. If you forget your log-in password, you will be asked to enter your email address on record with Voxeet in order to gain access to the Voxeet Service as a registered user.
Moreover, we collect additional information from you when you use the Voxeet Service. For example, when you communicate with another person via the Voxeet Service, Voxeet records and stores your call-log information and history. This information is stored through the Voxeet Service on servers owned or controlled by Voxeet.
Additionally, if you provide us with online comments or feedback via our Site or use of the Voxeet Software or post information about yourself or others to or through our Site or through the Voxeet Service, this information is available to others accessing the Voxeet Service and/or shared information available via use of the Voxeet Service. We work to process and maintain accurately the information that you share with us and will use commercially reasonable efforts to allow you the ability to change or modify your user information in order to enhance your ability to use the Voxeet Service for its intended purposes.
Additionally, if and when you pay for the right to use the Voxeet Services (or portions thereof), Voxeet collects your contact
information (such as your address) and financial information (such as your credit/debit card information). We use the information you provide only to complete that product order or fulfill the service. We do not share this information with unaffiliated parties except to the extent necessary to complete that transaction. If we have trouble processing an order, we will use that information to contact you.
Moreover, you may choose to allow Voxeet to determine the approximate location of the devices on which you have installed the Voxeet Software. If you do so, Voxeet can and will have the ability to make such determinations.
For residents of the EEA, where processing of personal information is based on consent, Voxeet will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
Length of storage
Generally, Voxeet maintains all information you submit to us until you proactively change or delete it or otherwise terminate your registration with Voxeet. This allows us to ensure full functionality of our Voxeet Services to you.
We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
Third party uses
We may share some of your personally identifiable information with our consultants and service providers for the purpose of improving, maintaining and monitoring the Voxeet Service, the Site and the Voxeet Software and facilitating the services that Voxeet offers to you. In addition, we sometimes employ other companies and individuals to perform promotional, marketing and data analysis functions on our behalf, such as sending postal mail, removing repetitive information, analyzing data, processing credit card and online payments and providing customer service. These companies and individuals have access to the personal information needed to perform their functions, but may not use it for any other purpose.
The demographic information you provide is collected by us and may be disclosed in aggregate to third parties. This aggregate
information will not be used to personally identify you or your computer.
Like most Internet services, we use log files on the server side. The data held in log files includes your IP address, browser type, email application, computer platform type, date/time stamp and user activity. Voxeet uses server log data to analyze trends and administer the services offered through the Site. IP addresses are not tied to any personally identifiable information.
The software enabling the Site has associated log and temporary files that are stored on Voxeet’s servers. These files store your account information, preference settings and system notifications, as well as other data necessary to enable you to participate on the Site. Your information may also exist within regularly performed server backups.
YOUR DATA RIGHTS AND CHOICES
We believe that users should be treated equally no matter where they are, and so we are making the following options to control your data available to all users, regardless of their location.You can update certain information by accessing your profile via “Settings.” You can also unsubscribe from certain emails by clicking the “unsubscribe” link they contain. You can opt out from certain cookie-related processing by following the instructions above in “Other Information.”Individuals in the European Economic Area, Canada, Costa Rica and some other jurisdictions outside the United States have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.
How can I access the personal data you have about me?If you would like to submit a data access request, you can do so by writing us at firstname.lastname@example.org with the email address with which you are registered on the platform? We will then start the process and provide you a link to access the personal data that Voxeet has on you within 30 days.
How do I correct, update, amend, or delete the personal data you have about me? you can request modifications from us directly. Please write us at email@example.com with the words “Personal Data Request” in the subject or body of your message, along with an explanation of what data subject right you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request.
How do I object or restrict the manner in which Voxeet processes my personal data?You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.Voxeet offers you the ability to restrict the processing of your data for specific uses. To exercise this right, please write us at firstname.lastname@example.org with the words “Direct Marketing Data”. Individuals in the European Economic Area have the right to opt out of all of our processing of their personal data for direct marketing purposes. To exercise this right, please write us at email@example.com with the words “Direct Marketing Data”. You may also click the “unsubscribe” link in any of our marketing emails.The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
OUR LEGAL BASES FOR HANDLING OF YOUR PERSONAL DATA
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:
To honor our contractual commitments to you: Much of our processing of personal data is to meet our contractual obligations to our users, or to take steps at users’ request in anticipation of entering into a contract with them. For example, we handle personal data on this basis to create your account and provide our Services.
Legitimate interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals: This includes:
Providing a safe and enjoyable user experience;
Marketing, e.g. sending emails or other communications to let you know about new features;
Protecting our users, personnel, and property;
Analyzing and improving our business, e.g. collecting information about how you use our Services to optimize the design and placement of certain features;
Processing job applications;
Managing legal issues.
Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations.
To protect the vital interests of the individual or others: For example, we may collect or share personal data to help resolve an urgent medical situation.
Consent: Where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent.
Other information collectors
Your California privacy rights
Users who reside in California can prevent future disclosures for direct marketing purposes of their personally identifiable information, at no charge, by exercising their “opt out” rights by using the “opt out” procedures described below:
You can send email to: firstname.lastname@example.org, or
You can send mail to the following postal address:
252, San Carlos Avenue
Sausalito, CA 94965
Additionally, upon receipt of any electronic communication from Voxeet, to unsubscribe from future communications, you can click on the link that says words to the effect of “If you do not wish to receive these emails in the future, click here to unsubscribe.”
Because Voxeet provides its California users with the ability to exercise their “opt out” rights as described above, pursuant to Section 1798.83 (c)(2) of the California Civil Code, Voxeet is in compliance with the California “Shine the Light” law and is not obligated to provide California users with the names and addresses of all the third parties that received personal information from Voxeet for the third parties’ direct marketing purposes during the preceding calendar year.