We covered a lot of ground last week about how we envision the future of work, one that’s largely about more fluid, distributed, often international teams. But one thing we didn’t mention is what technology these teams will use to communicate. Certainly, we believe that the right conferencing solution will remain a vital tool, but what about messaging? According to a recent MobileMarketing article by Tim Maytom, the future of messaging has already arrived, and it’s all about over-the-top (OTT) apps.

OTT apps like WhatsApp, which work over an Internet connection and don’t incur the charges SMS texts do, make it free and easy to communicate with groups of people, no matter where they are in the world. And while folks are certainly still using SMS to message, Maytom reports that traditional texting has essentially plateaued since the start of last year, despite a steady rise in smartphone users.

More and more it seems, people are choosing to communicate via OTT. The success of WhatsApp and others like it point to a future of communication—and work—without borders. And indeed, it makes sense that the workforce of the future, one in which people work from anywhere at any time, is powered by seamless group communication unencumbered by wireless networks and international charges.

The end of SMS may not be imminent—in fact according to Maytom, more than 50 percent of WhatsApp users think SMS will still be an important mode of communication for them a year from now—but the steady rise of OTT is a sure indication that apps that accommodate the way distributed teams communicate, by voice or by message, are the way the world of work is going. (And for that matter, it’s also the way Voxeet’s going—stay tuned for our very own messaging feature, coming soon.)

Do you agree? How are you using messaging in your workplace?

Image credit: Bizjournals.com