What is Voxeet?
Voxeet is an uncomplicated conference call solution with unparalleled sound quality. With immersive 3DHD sound, intuitive interface so you always know who’s talking and one-click transfers between devices, Voxeet makes group conference calling feel as natural as being in the same room, no matter what device you’re on.
What makes Voxeet different?
It’s simple: Voxeet’s conference call sound quality is unparalleled. With Voxeet, there’s no background noise, no echo, no talk-over—just crisp, clear, recognizable voices and 3D immersive sound.
What’s a 3D conference call?
A 3D conference call is an immersive conferencing experience, providing sound so crisp and voice quality so clear, it feels like you and your fellow conferencers are sitting in the same room. Using HD audio and sound algorithms to reduce background noise and echo, we’ve eliminated over-talk and boosted sound quality, resulting in exceptionally clear immersive sound.
To use your 3D conference call to its full potential, take advantage of Voxeet’s virtual conference table: Drag participants’ pictures—and their voices—around on your screen so you always know who’s talking.
I’ve downloaded Voxeet. How do I create an account?
Simply open the Voxeet application and click the “Sign Up” button. Follow the instructions on your screen, then check your email to activate your account. If you run into any trouble, drop us a line at email@example.com.
How do I add my contacts?
Click on the Contacts section and click “Invite Contacts” to search for contacts from Voxeet or your phone’s address book. Send invites to your contacts that do not have Voxeet via email.
I forgot my password—what now?
Click on “Forgot your password?” on the login screen and we’ll help you reset it (don’t worry, it happens to the best of us).
I clicked on “Forgot your password?” link and have not received an email. Help!
First, do you have Voxeet’s latest version on your device? If you don’t have the latest version, make sure to download it now. If you’re not using the latest version for our app, it can be difficult for our system to find you.
Also, did you check your spam, junk, or bulk folders? Depending on what email service you have, Voxeet’s emails can sometimes end up in those folders. Make sure to add us to your list of subscribed emails so that you always receive notifications from us.
If you have the latest version of Voxeet, checked your spam folders and still do not see an email from us, drop us a line at firstname.lastname@example.org.
How do I change my account information?
If you’re on the desktop version of the app, update your account information (name, email, password, photo) at any time by clicking on the “Settings” icon in the top right corner and click on the tab that says “Profile.”
If you’re on the mobile version of the app, click on the top left corner above “Recent” and click on your name to update your account information (name, email, password, photo) at any time.
How do I add another email address to my account?
If you’re on the desktop version of the app, click on the “Settings” icon in the top right corner and click on the tab that says “Profile” to add email another email address under “My Emails” section. You must verify your email address in order to use it.
If you’re on the mobile version of the app, click on the top left corner above “Recent” and click on your name to add a new email address to your profile.
How do I delete my account?
We’ll be sorry to see you go, but if you want to delete your account, you can let us know at email@example.com
How To Use Voxeet
Do I need a headset for a Voxeet conference call?
You don’t need one (you can use your phone or computer’s speakers and microphone), but Voxeet is designed to work best with a headset, so we definitely recommend it. If you’re looking for a headset, check out some of our conference call accessories.
How do I schedule a conference call?
To set up a conference call on Voxeet, schedule your meeting as usual using the calendar application of your choice—Outlook, iCal, Google Calendar, Live, Lotus or Yahoo! When you’re adding guests, simply include firstname.lastname@example.org in the list of email addresses. Make sure you schedule your call using the email address associated with your Voxeet account—either the one you log in with or a secondary address you’ve registered to the same account—so we know where to find you.
Once your meeting is scheduled, we’ll create your conference on Voxeet, send you and your participants an email invitation and call everyone—including you—at the scheduled time. If you miss our call, simply go to your app and click “Conferences” to find and join your live conference.
How many participants can my conference call have?
Right now, you can host a conference call for up to eight participants.
How do I transfer my conference call from one device to another?
During your conference, simply turn on your second device (computer or phone), log in to Voxeet and click “Join.” Your conference will automatically transfer, just like that. Learn more about seamless mobility.
How do I use whisper mode during my conference?
If you want to have a private, two-way conversation with another participant during your conference, click on that person’s picture. When the whisper icon appears, click on “whisper” and wait for the other person to accept your invitation. You can have your one-on-one chat while keeping one ear on the conference—without disrupting anyone else. Learn more about conferencing in whisper mode.
How does the virtual conference room work?
During your conference call, you can drag participants’ pictures—and voices—around your virtual conference room to organize the conference any way you like it. Put clients on the left and coworkers to your right. Or move people closer or farther away from you based on their role in a project. Wherever you put them, that’s where you’ll hear their voices. Learn more about our virtual conference room.
What happens if some of my meeting participants are in the same room?
If everyone is joining your group conference call with different accounts from different devices, we recommend breaking up into
different rooms to avoid echo. If everyone wants to stay in the same room, it works best to use the stereo speakers and microphones on one computer—don’t forget to activate “echo cancellation” in Voxeet’s audio settings first.
How does Voxeet Dial-In work?
If you’re experiencing a low-quality IP connection on any conference, simply click the Dial-In icon on the bottom left of your screen to switch to a local dial-in number (no PIN required).
If someone invited to your conference hasn’t downloaded Voxeet yet, it’s no problem. We’ll send a local dial-in number (currently available in over 40 countries) and PIN with their meeting request so they can dial in to the call the old fashioned way—just be sure to schedule your meeting in advance.
You cannot host a meeting from a dial-in number and remember, to experience Voxeet’s 3DHD sound, you have to be conferencing through the Voxeet app.
How does Voxeet Guest Access work?
When you schedule a conference in advance on Voxeet, we’ll send an email to your invitees with options for how to join the call: Download the app, dial in or use Voxeet Guest Access.
If they choose Guest Access, they can simply click on the included link when it’s time to join the call to connect through their Firefox or Chrome browser.
Firefox users will even experience our immersive 3D sound.
When I’m using Voxeet on my mobile device, am I using my data or voice minutes?
When you join a Voxeet call through our app, you’ll be conferencing over your data network. If you switch to a local dial-in number during your conference (or call in from one), you’ll be using your voice minutes.
Experiencing Technical Difficulties?
I’m behind a firewall—what network ports should I open?
Voxeet uses the following ports: 10001 (TCP); 11001 (TCP); 6060 (UDP)
I’m getting a “no network detected error” when I try to connect. What do I do now?
If you’re connected to internet and still getting this error, it’s probably related to your proxy settings. You can manually configure Voxeet by clicking on the “Change network settings” button, which will take you to the Network Settings screen. Choose “Manual,” ask your network admin for your proxy information and start conferencing!
I installed Voxeet on my PC, but it isn’t detecting my audio hardware. What should I do?
It’s likely you simply need to download the latest version of Voxeet. Simply uninstall the version you’re using and download this version instead—it should have no trouble detecting your hardware.
I installed Voxeet on my PC, but the app isn’t showing up. What now?
First, make sure you’re running the latest version of Voxeet. Next, exit the app by right clicking on the application in your taskbar and clicking “Quit.” To use Voxeet again, simply go to your programs and click on the app. You can X out of the application while it’s open and keep it running; to re-open it, click on “Show hidden icons” on the bottom right corner of your screen, click on the Voxeet icon and select “Show.” Voxeet will open and be ready to use.
I still have questions. Where do I go from here?
We’re here to help. Drop us a line at email@example.com and we’ll get all of your conferencing questions answered.